Customer Service Policy

Our Commitment to Excellence

At Build-A-Bear Deals, we are dedicated to providing a seamless and joyful shopping experience for every plush enthusiast. Our customer service philosophy is built on transparency, efficiency, and a deep respect for our community. We strive to ensure that every interaction with our brand reflects the quality and comfort of the products we sell.

Shipping and Fulfillment Excellence

We understand that you are eager to receive your new cuddly companions. To ensure a reliable experience, we adhere to the following logistics standards:

  • Processing Time: All orders are processed and prepared for shipment within 1 to 3 business days.

  • Delivery Timeline: We utilize a streamlined global logistics network to ensure your order reaches you within 6 to 12 days. This timeline applies consistently to all destinations to maintain a high standard of predictability.

  • Complimentary Shipping: To provide the best value to our customers, Free Shipping is applied to every single order on our website. There are no hidden fees or surcharges at checkout.

  • Order Tracking: Once your package is dispatched, you will receive a confirmation email. Our support team is available to assist with any tracking inquiries to ensure you are informed every step of the way.

Return and Refund Philosophy

We want you to be absolutely delighted with your purchase. If for any reason a product does not meet your expectations, our policy is designed to be fair and straightforward:

  • 60-Day Return Window: You have 60 days from the date of receipt to initiate a return. This extended window ensures you have ample time to evaluate the quality and craftsmanship of our plushies.

  • Efficient Refunds: Once a return is received and inspected, we process your refund promptly. You can expect the funds to be credited back to your original payment method within 5 to 10 business days.

  • Currency Standardization: To maintain financial clarity and professional standards, all transactions and refunds are processed exclusively in USD.

Communication and Support

Our team is here to listen and assist. Whether you have a question about a specific stuffed animal, need help navigating our website, or require assistance with a recent order, we are committed to providing timely and helpful responses.

  • Inquiry Resolution: We aim to respond to all customer inquiries with professional care. Our goal is to resolve any concerns during the first point of contact whenever possible.

  • Media and Professional Inquiries: For press-related matters or formal business inquiries, please contact our dedicated communication channel.

Contact Information

For all support needs, questions, or feedback, please reach out to our team at:

Email: press@buildabeardeals.com

Thank you for trusting Build-A-Bear Deals. We look forward to serving you and helping you find the perfect plush companion.