Refund & Return Policy

Our Guarantee

At Build-A-Bear Deals, we take immense pride in the quality and craftsmanship of our plushies and stuffed animals. We want you to be completely satisfied with your new companion. If for any reason you are not happy with your purchase, we offer a transparent and customer-friendly return and refund process to ensure your peace of mind.

60-Day Return Policy

We provide an extended 60-day return window. If you wish to return an item, you have 60 days from the date of delivery to initiate the process. To be eligible for a return, the following conditions must be met:

  • The item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging.

  • You will need the receipt or proof of purchase.

To start a return, please contact our professional support team at press@buildabeardeals.com. Once your return is accepted, we will provide you with instructions on how and where to send your package.

Refund Processing

Once we have received and inspected your return, we will notify you of the approval or rejection of your refund.

  • Timeline: If approved, your refund will be processed automatically to your original payment method within 5 to 10 business days.

  • Currency: All refunds are issued in USD, consistent with our store’s primary currency.

  • Shipping Costs: As we offer Free Shipping on all original orders, the refund will cover the full purchase price of the returned item. Please note that banks or credit card companies may take additional time to post the refund to your account.

Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at press@buildabeardeals.com. We are committed to resolving these issues promptly, whether through a replacement or a full refund, to ensure you receive the quality product you expected within our 6 to 12-day delivery standard.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Cancellations

Since we strive to process and dispatch orders within 1 to 3 business days, please contact us as soon as possible if you need to cancel an order. Once an item has been shipped, it must be handled through our standard return process.

Contact Us

For any questions regarding your refund or the return process, please reach out to our dedicated team:

Email: press@buildabeardeals.com Website: buildabeardeals.com